Mailings
If you sign up to our mailing list we may use your email address to send you information about products or services
You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.
Returns
We want you to love your purchase. If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please return it to us within 14 days of delivery, unused and in the original packaging. Postage costs are not refunded except if your return is the result of a fault, or an error made by us. Start by sending an e-mail to shazjewellery@gmail.com
Exempt from any refund are bespoke commissions, made to order items, personalised items, any jewellery altered to a customer request, and (for hygiene reasons) earrings supplied in a sealed package where the seal has been broken.
To return items please email shazjewellery@gmail.com for full returns information. Package your item/s in the original inner packaging. We encourage you to re-use the envelope/box it arrived in to return it. If you received any complementary goods, these must be returned, or their value will be deducted from the refund.
Shaz Jewellery does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer. Therefore we strongly recommend using a secure, tracked and insured service to return the goods to Shaz Jewellery.
Refunds are only made once the goods have been received in the same condition that they were dispatched. If they have been damaged, altered or in any other way made unsaleable, the cost of restoring them to pristine condition will be deducted from your refund. All refunds will be credited to the customer via the original method of purchase.
To return any item please contact shazjewellery via email or telephone. Please indicate the reason for the return.
All refunds will be made to the original method of payment.
Exchanges
We are unable to offer an exchange of your order. You can return an unwanted item to us for a full refund, within the conditions set out above, and place a new order for an alternative item.
Faulty Goods
Under UK law, faulty goods are those that are
- ‘not of satisfactory quality’ (broken or damaged)
- ‘not fit for purpose’ (unusable/unwearable)
- not what was advertised or doesn’t match the seller’s description
Goods are not deemed faulty if
- they are damaged by wear and tear, an accident or misuse
- you knew about the fault before you bought the item
- you’ve just changed your mind
For more information on your consumer rights please refer to the legal “Consumer Protection (Distance Selling) Regulations 2000”.
Any claim regarding damaged or defective goods must be made within 48 hours of receipt of the merchandise. Faulty items must be returned, within 14 days, in their original packaging with any complementary items. Failure to return any complimentary items will lead to their value being deducted from the refund.
If a fault occurs within 60 days of delivery we will offer you either a repair, exchange or refund. If the fault occurs after 60 days please contact us to discuss repair options, for which a charge will occur.
All items that are returned as faulty will be assessed by Shaz Jewellery, and any item displaying damage that is deemed to be a direct result of accident, neglect, misuse or normal wear and tear will not be accepted as faulty. Where items are accepted as faulty reasonable return postage will be reimbursed.
The above does not affect your statutory rights.
Shipping and Delivery
Each piece is checked and re-polished before dispatch and therefore delivery from stock can be up to 14 days, and up to 30 days for custom made orders. If you have any special requests, please make a note when ordering as I may be able to change the order to suit your needs. We will try to deliver as soon as possible or notify you with a revised timescale.
We ship in the UK using Royal Mail’s tracked service. Please note: We have no control over the postal service. We will dispatch to our agreed timetable, but cannot be responsible for deliveries delayed by the courier.
We will deliver the goods ordered by you to the address you gave us for delivery at the time you made your order. If you have given an incorrect address, we are not responsible for the package once delivered to the address supplied.
We recommend that as soon as you accept delivery you open your parcel and check it immediately. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.
